Contact
All product, billing, privacy, legal, and accessibility contact for Datum goes to hello@martori.studio. We do not use a separate support@ or sales@ inbox — one address keeps the trail clear.
What to include
- The email on your Datum account
- Whether the issue is billing, vault access, community moderation, or AI modules
- Approximate time (UTC) and what you were trying to do
- Screenshots only if they do not include vault secrets or master-password material
Billing & cancellations
Clarify and Re-enter bill monthly via Stripe. Cancel anytime from Account → Plan, or email hello@martori.studio if checkout or portal access fails. Canceling returns you to Stabilize (free) at period end — vault and progress stay.
Privacy & data requests
Export and delete are available in Account. For privacy questions, GDPR/CCPA-style access or deletion requests, or partner-key concerns, email hello@martori.studio with the subject line “Privacy request”.
Response expectations
Open beta: we aim to reply within 2 business days. Urgent account-security issues (suspected compromise, unauthorized partner access) — put “Security” in the subject; we prioritize those.
Last updated July 15, 2026.