Contact
All product, billing, privacy, legal, press, and accessibility contact for Datum goes to hello@martori.studio. No separate support@, sales@, or press@ inbox · one address keeps the trail clear.
Datum is a product of Martori Studio: a small team building calm software for hard seasons. There is no office, no sales team, and no phone line. There is an inbox we read carefully.
What to include
- The email on your Datum account
- Whether the issue is billing, vault access, community moderation, or AI modules
- Approximate time (UTC) and what you were trying to do
- Screenshots only if they do not include vault secrets or master-password material
Billing & cancellations
Free is free. Datum Plus bills monthly or yearly through Stripe. Cancel anytime from Account, Plan, or email hello@martori.studio if checkout or the billing page fails. Canceling returns you to Free at period end. Your Field Book, calls and pages stay.
Privacy & data requests
Export and delete are available in Account. For privacy questions, GDPR/CCPA-style access or deletion requests, or partner-key concerns, email hello@martori.studio with the subject line “Privacy request”.
Response expectations
- Anything else: 2 business days. Datum is in open beta.
- Billing: 1 business day.
- Account security (suspected compromise, unauthorized partner access): within 24 hours · put “Security” in the subject.
Last updated July 15, 2026.