HelpdeskAI drafts
Overnight queue
| Ticket | Topic | Draft | Score |
|---|---|---|---|
| 4471 | Slow speeds | Ready | 96% |
| 4472 | Outage refund | Ready | 91% |
| 4475 | New address | Ready | 98% |
| 4480 | Outage refund | Ready | 90% |
| 4483 | Router lights | Ready | 94% |
33 more, all marked Ready
9:05 amDecision 1
Support desk, Northline Broadband · You, support lead
The AI drafted replies to all 38 tickets that came in overnight. The tool offers one button to approve the batch. Two people on shift, and the phones open at 9:30.
Press 1, 2 or 3 to choose.